Warranty Policy
Limited Lifetime Warranty
Built for the water. Backed for the long haul.
At West Fork Fly Fishing, we believe fishing gear should be built to last. We put a lot of thought into The Eddy, and we stand behind the materials, engineering, and craftsmanship that go into every box.
If something fails because of how we made it, or a functional component fails prematurely during normal fishing use, we’ll make it right.
Our Warranty
West Fork Fly Fishing warrants The Eddy fly box against defects in materials and workmanship for the useful lifetime of the product.
This limited warranty also covers premature functional failures occurring under normal, intended use, including failures of the hinges, latches, seals, and magnetic fly retention system.
“Useful lifetime” means the period during which the product can reasonably be expected to perform its intended function with normal use and proper care. It does not mean the lifetime of the purchaser or unlimited coverage for ordinary deterioration. Useful lifetime may vary depending on use, care, storage, and environmental exposure.
Product age alone does not automatically disqualify a warranty claim.
What’s Covered
This warranty covers:
- Defects in materials or manufacturing.
- Hinges or latches that break or stop functioning prematurely during normal use.
- Gaskets or seals that fail prematurely under normal use.
- Magnetic retention system failures, including magnets that become detached or inserts that separate due to defects or premature adhesive failure.
- Structural failures of the fly box resulting from defects or premature failure under normal, intended use.
Coverage applies when a failure is attributable to a covered defect or premature functional failure, rather than accidental damage, misuse, or ordinary deterioration.
What’s Not Covered
This warranty does not cover:
- Accidental damage, including crushing, impact damage, or dropping the box onto hard surfaces.
- Damage caused by misuse, neglect, or unreasonable exposure to heat, chemicals, or other conditions outside the product’s intended use.
- Ordinary cosmetic wear, including scratches, scuffs, discoloration, and fading.
- Gradual deterioration from normal aging and use that does not constitute a premature functional failure.
- Damage resulting from unauthorized modifications or repairs, to the extent those modifications or repairs caused the failure.
- Lost or stolen products.
Accidents happen. Even when damage isn’t covered under warranty, we encourage you to contact us. We may offer assistance, replacement parts, or another goodwill solution at our discretion.
Who’s Covered
This warranty applies to the original purchaser of a new Eddy fly box purchased directly from West Fork Fly Fishing or an authorized retail partner.
The warranty is not transferable to subsequent owners.
No product registration is required.
How We Make It Right
If your Eddy experiences a covered failure during its useful lifetime, West Fork will, at its discretion:
- Repair the defective product or component at no cost.
- Replace the product with the same or a comparable product at no cost.
- If a suitable replacement is unavailable, provide store credit equal to the original purchase price.
If The Eddy is discontinued, we will offer a comparable replacement or store credit.
For covered warranty claims within the United States, West Fork pays standard replacement shipping, including return shipping if we request the defective product.
Filing a Warranty Claim
We keep the process simple.
Email shane@westfork.fish with:
- Your name and contact information.
- A brief description of the issue.
- A few clear photos showing the problem.
- Your order number, receipt, or other reasonable proof of purchase.
A receipt is preferred, but we understand that fishing gear gets used for years and receipts get lost. We’ll consider other reasonable ways to verify an eligible purchase.
In most cases, photos are all we’ll need. Please don’t send your fly box back unless we ask you to.
West Fork may request additional information or inspection when reasonably necessary to evaluate a claim. If we request that you return the product for warranty evaluation within the United States, we’ll provide prepaid shipping.
Limitations and Legal Rights
To the extent permitted by applicable law, West Fork Fly Fishing is not responsible under this limited warranty for incidental or consequential damages, including loss of flies, other contents, or equipment.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty does not disclaim any implied warranties or limit any non-waivable consumer rights provided by applicable law.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Warrantor: West Fork Fly Fishing
Contact: shane@westfork.fish
Effective date: November 6th, 2026